Looking for your school report? MyEncore does not have it

How to get your school report

1. Contact your school's office. Reports are kept by the school. Phone or visit the school office (the secretary or administration office) or ask for the principal. Past learners are usually asked to request a copy in writing, and the school may want proof of identity, the years you attended and your grade or class.
2. If the school has closed, merged or does not answer, contact the education district office. Ask the district office of the provincial education department that covers the school's area. They may be able to tell you who now holds the school's records. The Department of Basic Education lists the education districts on its website.

Grade 12: matric results and certificates

Matric (National Senior Certificate) results, certificates and statements of results are handled by the Department of Basic Education (DBE) and your provincial education department, not by the school software your school may use. The DBE explains how to apply on its Certification Services page, including the documents you need and the current fee.

For a lost or damaged certificate the DBE says you can apply at a DBE or provincial education department office, or online at eservices.gov.za, and that you can ask for a statement of results while you wait. Umalusi is the council that quality-assures and certifies the qualification.

Your school's report for this term has not arrived

Ask the school office. A report is issued by the school, so only the school knows why it has not been sent or released yet. Ask them to email or hand you a copy.

If your school uses MyEncore

Frequently asked questions

Can MyEncore send me my school report?

No. MyEncore is software that some schools use. We do not hold, issue, send or reprint any learner's report, results, certificate or transfer documents, and we cannot get them for you. Phoning or messaging MyEncore will not help. Contact your school's office instead.

How do I get my Grade 11 report?

Reports are issued by the school. Contact your school's office (the secretary or the principal) and ask for it. If your school uses MyEncore, your parent can open it in the MyEncore parent app once the school has released it. If it is not there yet, ask the school to release it.

How do I get an old school report?

Contact the school you attended and ask for a copy, usually in writing. The school may ask for proof of identity, the years you attended and your grade or class. If the school has closed or does not answer, contact the district office of the provincial education department that covers the school's area.

Where do I get my matric certificate?

Matric certificates and statements of results are handled by the Department of Basic Education (DBE) and your provincial education department. The DBE's Certification Services page explains how to apply, which documents you need and the current fee.

How do I replace a lost matric certificate?

Apply to the Department of Basic Education or your provincial education department, in person or online at eservices.gov.za. The DBE asks for an affidavit saying what happened to the certificate, a certified copy of your ID and the prescribed fee. Check the DBE's Certification Services page for the current requirements and fee. You can ask for a statement of results while you wait.

My school uses MyEncore but I cannot see the report. What do I do?

The school decides when a report is released in the MyEncore parent app. Ask the school office whether it has been released. MyEncore cannot release it for you.

Does MyEncore have my marks or results?

Marks belong to the school that captured them. MyEncore does not give marks or results to learners, former learners or anyone else on request. Ask your school.

Are you a school?

MyEncore helps schools capture marks and publish report cards to parents. See how report cards work in MyEncore.

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