Service Availability
Schools depend on MyEncore for daily operations. We design for reliability:
High Availability Architecture
Our infrastructure is designed with redundancy. Critical components run across multiple servers to prevent single points of failure.
Load Balancing
Traffic is distributed across servers to handle usage spikes and prevent overload during busy periods.
Monitoring
24/7 automated monitoring detects issues before they affect users. Our team receives immediate alerts for any service degradation.
Maintenance Windows
Scheduled maintenance is performed during low-usage periods (typically weekends or holidays) to minimize disruption.
Backup Procedures
Your data is backed up regularly to prevent loss:
Automated Daily Backups
Complete database backups run automatically every day. No manual intervention required. No data loss risk from forgotten backups.
Point-in-Time Recovery
Transaction logs allow recovery to any point in time, not just the last backup. Minimizes data loss if recovery is ever needed.
Off-Site Storage
Backups are stored in geographically separate locations from production systems. Protected against localized disasters.
Backup Verification
Backups are regularly tested to ensure they can actually be restored. Untested backups provide false confidence.
Disaster Recovery
Our approach to recovering from major incidents:
Recovery Procedures
Documented procedures for restoring service in various failure scenarios. Our team knows exactly what to do when issues occur.
Recovery Time
Our architecture allows rapid recovery. Most issues can be resolved within hours, not days.
Data Integrity
Recovery procedures ensure data integrity. We verify restored data is complete and consistent before resuming service.
Communication
During incidents, we communicate status updates to affected schools. You'll know what's happening and when to expect resolution.
Incident Management
How we handle service incidents:
Detection
Automated monitoring detects most issues immediately. User reports are also tracked and investigated promptly.
Response
On-call engineers respond to incidents around the clock. Issues are triaged by severity and addressed accordingly.
Resolution
We focus on restoring service first, then investigate root causes to prevent recurrence.
Post-Incident Review
After significant incidents, we conduct reviews to understand what happened and improve our systems and processes.
Business Continuity
We plan for continuity of service:
- Key personnel have backup coverage for holidays and absences
- Documentation ensures knowledge isn't held by single individuals
- Infrastructure can be managed remotely by authorized team members
- Relationships with multiple vendors prevent single-supplier dependency